Customer Services


Call us :

8am to 4:30pm Mon to Thurs, 8am to 12.30pm Friday
Telephone: 01162 489345

Email us: 

If you need help or assistance with any aspect of our website, including ordering online, you need further information about our products or you have a problem or query about a product once you have received it please give us a call and we will be happy to help you.

You can reach us by email on or by calling +44 (0) 1162 489345 between 0800 and 1630 (GMT/BST) from Monday to Thursday or between 0800 and 1230 (GMT/BST) on Friday.

If you are a retailer or distributor then please see below for details of how to get in touch with our sales agent or the relevant distributor for your country.

Head Office

17 Charter Street
Leicester LE1 3UD
United Kingdom


If you would like to request product information, images or a product loan for PR purposes, please email us on


We value any feedback you would like to give to us about our online or in-store service. Please email your feedback to and help us improve our service to you.


Zatchels Trade Sales Team
Tel: +44 (0)116 253 9672

For information on Wholesale enquiries and our international agents see our Wholesale page.