We use high‑quality cow leather sourced exclusively from UK tanneries. It’s durable, structured, and designed to hold its shape for years.

Yes. Our leather is a by‑product of the food industry and comes from regulated UK tanneries with high welfare and environmental standards.

Yes. We proudly craft every Zatchels bag using genuine cow leather. Although we don’t currently use synthetic or vegan materials, we’re committed to exploring innovative, responsible solutions as we continue to grow.

Yes. Every bag is handmade to order in our UK workshop using traditional leathercraft techniques.

Every Zatchels bag is handmade in our Leicester, UK workshop using traditional techniques passed down through generations of leathercraft.

Your bag is not pre‑made. Once you place your order, our craftspeople cut, stitch, rivet, and finish your bag specifically for you.

Yes. Many styles allow you to choose size, colour, strap length, and personalisation options such as engraving.

We photograph our bags carefully, but leather is a natural material, so slight variations in tone and texture are normal.

Our leather is structured and designed to maintain its shape. It will become more pliable with use, but it does not significantly soften or slouch.

Each product page includes exact internal dimensions so you can check compatibility with your device.

With proper care, storage and depending on the usage Zatchels bags can last for many years thanks to their structured leather, strong stitching, and high‑quality hardware.

We recommend:

• Using a leather conditioner occasionally
• Applying a leather waterproofing spray to protect against rain
• Avoiding prolonged moisture
• Storing your bag in its dust bag when not in use
  

Yes, we offer repair services for stitching, hardware, and general restoration to extend the life of your bag & a lifetime guarantee on the workmanship.

Our standard production time is 10 working days. During peak periods, this may take slightly longer.
Once your bag is ready, you’ll receive a dispatch notification — or an email if there is any delay beyond the 10 working days.

Yes. We offer a small selection of in‑stock, ready‑to‑ship bags.
If you’re ordering a made‑to‑order item, leave a note at checkout with your required date so we can prioritise it where possible.

Yes. We ship worldwide with tracked delivery.

Yes, as long as it is unused and not engraved.
Bags engraved with a name or personalised message are non‑returnable, as they are customised specifically for you.

Yes. Flexible payment options are available at checkout.

Yes. All Zatchels bags include a lifetime guarantee.