Contact Us

If you need help or assistance with any aspect of our website, including ordering online, you need further information about our products, or you have a problem or query about a product once you have received it, please get in touch with us, and we will be happy to assist you.

Call us at +44 (0) 1162 489345 between 8am to 4:30pm Monday to Thursday, 8am to 4.00pm Friday.

You can complete the form below and a member of our customer service team will get back to you soon.

Alternatively, you can write to us at this address:
17 Charter Street
Leicester LE1 3UD
United Kingdom

For information on Wholesale enquiries and our international agents see our Wholesale page.


Our bags are individually handcrafted to order especially for you. Please be aware that your bag could take up to 21 days to be made. Once completed you should receive your item next working day, as we use next day delivery in the UK.

Here are the postage cut-off dates for Christmas delivery:

🇬🇧 United Kingdom - Sunday 16th December 2018
🌏 International orders - Wednesday 12th December 2018

Please be assured that we will continue to take orders after these dates but we cannot guarantee delivery in time for Christmas.

UK deliveries will arrive the next working day after dispatch. Other countries may take up to 10 days for delivery. We ship our bags worldwide, however due to shipping restrictions, we can only ship care products to mainland UK addresses. Unfortunately we cannot deliver to PO boxes.

Our courier will attempt delivery to your address a maximum of 2 times. If you are unavailable, they will leave a card with information regarding your delivery.

We offer free UK shipping if you spend over £100, otherwise, there is a charge:

United Kingdom £4
European Union £9
Rest of Europe £9
China and Hong Kong £14
USA and Canada £14
Rest of World £14

No additional carriage charges are applied when ordering more than one bag. Please note this does not include any duties or customs that may be payable.

We will send you a tracking code in an email confirming from Zatchels and a second email from courier to confirm that your order has been despatched. You can then use this code to track your order direct with the courier website.