What does the Lifetime Guarantee mean?

We make very sure that all of our bags are perfect when they leave the factory, but unfortunately sometimes faults arise over time.

Stitching can work its way undone or a flaw in the leather may cause a strap or attachment to break. If the strap or a magnet breaks we can just usually send the replacement parts to you. For anything else you can send the bag back to us and we will repair it for you, free of charge. 

You need to send the bag at your own expense but we will repair and ship back at no cost to you.

For lifetime guarantee, you need to email a photo of the fault to us at customerservices@zatchels.com and we will be able to advise you further.