Lifetime Guarantee

👜 Lifetime Guarantee – For the Original Purchaser (or Verified Gift Recipient)

At Zatchels, we believe in craftsmanship that lasts. That’s why we offer a Lifetime Guarantee on all our bags, covering any manufacturing faults such as stitching failures or defective fittings.

This guarantee is designed to give our customers confidence that their bag is made to last — and if it doesn’t, we’ll put it right.

✅ What’s Covered

  • Manufacturing defects in stitching, structure, or hardware.

❌ What’s Not Covered

  • General wear and tear or cosmetic ageing

  • Water damage or misuse

  • Lost parts (e.g. detachable straps, buckles, magnetic closures)

  • Bags bought second-hand, including from resale sites, charity shops or vintage markets.

Need a replacement strap or part?
We can help — just email customerservices@zatchels.com for pricing and availability.

🧾 Proof of Purchase Required

To claim under the Lifetime Guarantee, we require proof of purchase from Zatchels or an authorised retailer. This helps us verify authenticity and original ownership.

We accept:

  • An order number

  • A digital or printed receipt

  • The name and email used at checkout

🎁 What if my bag was a gift?

We’re happy to honour the guarantee for gift recipients, as long as the original purchase can be verified.
If you didn’t buy the bag yourself, please ask the gift giver for:

  • The original order number

  • Or their name and email used at checkout

We’ll never contact them — this is just to locate the order and confirm the guarantee.

🛠️ How to Claim a Repair

  1. Email a photo of the issue, along with proof of purchase, to customerservices@zatchels.com

  2. Once approved, post the bag to us (you cover the shipping to us)

  3. We’ll repair it free of charge and return it to you at no cost

♻️ Bought Preloved?

Our Lifetime Guarantee applies only to original purchases, not second-hand or preloved bags. That said, we love that Zatchels bags are still going strong years later — so we do offer a professional, paid repair service for preloved items. Contact us to find out if we can help with your bag and get a quote.

 

General wear and tear and the aging of the look of your bag are not covered, neither is water or chemical damage. We do sell a selection of care and waterproofing products on our website that we only recommend to care for your Zatchels bag Leather Care Products – Zatchels