Personalisation


Step 1: Pick your bag

Satchel or saddle bag - you can personalise pretty much any Zatchels bag with a laser engraving.

Step 2: Compose your message

Once you’ve picked your bag, just click “Personalisation?” and type in what you want to say. There’s room for up to 15 characters outside the bag and up to 60 characters on the inside. Feeling inspired? Why not use both. Whether it’s a gift message or simply your initials, what you write is up to you.

Please check your message carefully as personalised bags cannot be returned. We are unable to support any special characters, symbols, emoji or accented letters.

Step 3: Checkout

We charge only £10 for laser engraving service so you can enjoy handcrafting your bag without limits.

Need a little extra help?

As always, the team at customerservices@zatchels.com are standing by if have any changes to your order. Plus, if you’ve already bought a Zatchels bag and you like to add a message, feel free to return it and we’ll engrave it for the usual price plus postage.

Delivery

Our bags are individually handcrafted to order especially for you. Please be aware that your bag could take up to 7 days to be made. Once completed you should receive your item next working day, as we use next day delivery in the UK.

Your bag will be shipped inside a sturdy sealed box. Every bag comes with a certificate of authenticity and its own unique number. As an extra special touch our satchels, and larger bags come in a Zatchels cloth bag, perfect for keeping your bag safe in between outings.

UK deliveries will arrive the next working day after dispatch. Other countries may take up to 10 days for delivery. We ship our bags worldwide, however due to shipping restrictions, we can only ship care products to mainland UK addresses. Unfortunately we cannot deliver to PO boxes.

Our courier will attempt delivery to your address a maximum of 2 times. If you are unavailable, they will leave a card with information regarding your delivery.

We offer free UK shipping if you spend over £100, otherwise, there is a charge:

United Kingdom £4
European Union £9
Rest of Europe £9
China and Hong Kong £14
USA and Canada £14
Rest of World £14

No additional carriage charges are applied when ordering more than one bag. Please note this does not include any duties or customs that may be payable.

We will send you a tracking code in an email confirming from Zatchels and a second email from courier to confirm that your order has been despatched. You can then use this code to track your order direct with the courier website.